Refund &Return Policy
We want you to be fully satisfied with your purchase. If you are not happy with your order, please review our policy below.
Returns We accept returns only if the item is defective, damaged, or incorrect. Return Period You must contact us within 7 days of receiving your order to request a return or refund. How to Request a Refund To request a refund, please contact us at:
support@nelwey.ink
Include your order number and clear photos of the issue. Refunds Once your return is approved, refunds will be processed to your original payment method within a few business days. Non-Refundable Cases We do not offer refunds for: - Change of mind - Incorrect address provided by the customer - Delays caused by shipping carriers or customs Note Since we work with third-party suppliers (CJ Dropshipping), processing times may vary depending on product availability. If you have any questions, feel free to contact us anytime.